Common Technical Issues and Solutions Print

Find solutions to frequent technical problems encountered by users. This guide provides troubleshooting steps for common hosting, domain, and email issues.

Step-by-Step Guide:

1. Hosting Issues

   • Website Not Loading:
     • Check Server Status: Ensure your server is running by checking your hosting provider's service status page.
     • Review DNS Settings: Verify your domain's DNS settings are correctly configured in the control panel.
     • Clear Cache: Clear your browser cache and cookies.
     • Check .htaccess File: Ensure there are no misconfigurations in your .htaccess file that might be causing the issue.
   • Slow Website Performance:
     • Optimize Images: Compress images to reduce load times.
     • Enable Caching: Implement browser caching and server-side caching.
     • Minimize Plugins: Deactivate unnecessary plugins and extensions.
     • Upgrade Hosting Plan: Consider upgrading to a VPS or dedicated hosting plan if your traffic has increased significantly.

2. Domain Issues

   • Domain Not Resolving:
     • DNS Propagation: Allow up to 48 hours for DNS changes to propagate.
     • Check DNS Records: Verify your DNS records are correctly set up in the control panel.
     • Domain Expiry: Ensure your domain registration is active and not expired.
   • Email Not Working:
     • Check MX Records: Verify your domain's MX records are correctly configured.
     • Email Client Configuration: Ensure your email client settings (IMAP/POP3 and SMTP) are correct.
     • Spam Filters: Check spam/junk folders for missing emails and adjust spam filter settings if necessary.

3. Email Issues

   • Cannot Send/Receive Emails:
     • SMTP/IMAP Settings: Verify your SMTP and IMAP settings in your email client.
     • Email Quota: Ensure your email account has not exceeded its storage quota.
     • Firewall Settings: Check if your firewall is blocking email ports (usually 25, 465, or 587 for SMTP and 143 or 993 for IMAP).
   • Emails Marked as Spam:
     • Update SPF/DKIM Records: Ensure your SPF and DKIM records are correctly configured.
     • Content Check: Avoid using spam trigger words in your email content.

For detailed guides on managing your hosting environment, see our Control Panel Guides section.