Contacting Support Print

Learn how to reach our support team for assistance with your hosting services. This guide includes contact methods, support hours, and tips for getting quick resolutions.

Step-by-Step Guide:

1. Contact Methods

   • Support Tickets:
     • Log in to your SpartaHive client area.
     • Navigate to the "Support" section and click on "Submit a Ticket."
     • Provide detailed information about your issue to help our support team assist you efficiently.
   • Live Chat:
     • Available during support hours on our website.
     • Click on the "Live Chat" button and provide your account details and issue description.
   • Phone Support:
     • Call our support hotline at [Support Phone Number].
     • Available during support hours for urgent issues.

2. Support Hours

   • Regular Support Hours: Monday to Friday, 9 AM to 6 PM (local time).
   • Emergency Support: 24/7 support for critical issues affecting server uptime and website availability.

3. Tips for Getting Quick Resolutions

   • Provide Detailed Information: Include your domain name, account ID, and a detailed description of the issue.
   • Screenshots and Logs: Attach screenshots or logs that illustrate the problem.
   • Previous Correspondence: Reference any previous support tickets related to the issue.

For immediate help, visit our Technical Support section.